Delivering IT solutions that lead to breakthrough service for your business.
Every small business in Metro Detroit is confronted with a unique set of challenges and opportunities when it comes to managing information technology. Our experience with clients large and small allows us to deliver the small business IT support and IT solutions that lead to breakthrough service for your customers.
Dollars spent towards technology should be viewed as investments, and our small business support team provides the knowledge and resources to ensure a return that continues to pay off in any competitive business environment. Whether it’s network security, design, and maintenance or software and hardware selection and sales, each of our service blocks is tailored to support your business’s growth (see the four service blocks in action).
IT Support Services
Success in our line of work starts with unrivaled communication. Our customers receive weekly status update emails during projects or other busy times, monthly calls from members of senior management to confirm that we are meeting or exceeding their expectations, and support from our dedicated team of career IT professionals.
THE MACRO CONNECT APPROACH
Macro Connect is unique in its approach to IT — we divide our support model into four blocks: remote and onsite support, centralized services, Net Admin, and vCIO. You won’t find the latter two proactive support services with the other guys, and we see this as our superpower and part of your competitive advantage.
AUDITING YOUR ENVIRONMENT
The Net Admin team feeds auditing information to the vCIO, who then helps your leadership team prioritize projects that optimize the performance of your IT environment. This relationship creates an improvement cycle that shrinks the costs of reactive support for both organizations, which is a win for everyone involved.
Get in touch and we’ll show you what breakthrough technology performance looks like in your industry.
“Macro Connect has serviced our business in a professional manner for nearly 15 years. I find them to be efficient and cost effective. I would recommend them as an excellent resource for your business.”Tim McIsaac