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Begin your career as an IT strategist with some of Detroit’s finest.
CURRENT JOB OPENINGS:
Sales Representative
Major Areas of Responsibility
- Opportunity generation and management
- Cultivating and managing industry and client relationships
- Marketing and service line product development
- Customer relationship system data management
Specific Responsibilities of the Job
- Identify, generate and track leads and opportunities, especially in the K-12 and financial services markets
- Conduct client and partner appointments and events
- Work collaboratively with service lines to lead business development and strategy
Required Knowledge, Skills, and Abilities
- Passion for thinking creatively and solving problems
- Strong written and oral communication
- Hungry, humble, and emotionally intelligent
Job Type: Full-time
Pay: $50,000 – $70,000 per year
IT Projects Engineer
Relevant skills:
- Experience managing technical projects
- Experience supporting technology remotely and in an educational environment
- Experience communicating technical information to non-technical people
- Network infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points
- Cloud services implementation, migration, and support (Google G Suite and Office 365)
- Chromebook implementation, management, and support
- Physical repair of laptops and workstations including laptop screen replacement
- Active Directory management
- Strong written skills for communicating with clients via ticketing system
Minimum Requirements:
- Relevant degree/certifications or 2-5 years of experience in an IT support role
- Reliable transportation for use during business hours
- Ability to be a self-starter, who can be trusted to work largely unsupervised
- Ability to pass a criminal background check in order to be eligible to work in schools
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Part-Time IT Support Specialist
Relevant skills:
- Experience supporting technology remotely and in an educational environment
- Experience communicating technical information to non-technical people
- Network infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points
- Cloud services implementation, migration, and support (Google G Suite and Office 365)
- Chromebook implementation, management, and support
- Physical repair of laptops and workstations including laptop screen replacement
- Active Directory management
- Strong verbal skills for phone support
- Strong written skills for communicating with clients via ticketing system
Minimum Requirements:
- Relevant degree/certifications or 1-3 years of experience in an IT support role
- Reliable transportation for use during business hours
- Ability to be a self-starter, who can be trusted to work largely unsupervised
- Ability to pass a criminal background check in order to be eligible to work in schools
Job Types: Part-time, Temporary
Pay: $18.00 – $20.00 per hour
IT Triage Specialist
Relevant skills:
- Serve as the gatekeepers to create and direct customer requests that are filed as Autotask support tickets
- Ensure efficient management of Autotask requests across the team by managing team mailboxes, relentlessly improving documentation, and validating issues before they are escalated to Engineering Support
- Generate analyses and reports to determine effectiveness of support activities, including: service levels, client satisfaction levels, client specific breakdowns, support types and resolution rates
- Build awareness of processes and procedures internally across the various customer facing (as well as non-customer facing) teams
- Strong verbal skills for customer service
- Strong written skills for communicating with clients via ticketing system
Minimum Requirements:
- Ability to understand customer problems, clearly articulate them to technical staff, and act as an ambassador for the customer
- Eager to contribute beyond your role and lead initiatives to improve the customer experience with Macro Connect
- Strong verbal and written communication skills
- Ability to pass a criminal background check in order to be eligible to work in schools
Job Types: Full-time
Pay: $18.00 – $20.00 per hour